How long is the changeover period for the products?
Provided that the products you have purchased from www.drabdulsamad.com/ have not been used, the exchange period is “15 DAYS” from the invoice date.
How Can I Perform the Exchange?
1- You must send the product/products you want to exchange, together with the invoice, to our central address on the invoice, via our contracted cargo company.
2- After the cargo you sent reaches us, you should contact us via the WhatsApp line at +905459165558 before the stocks of the products you want are exhausted in order to create your exchange order.
3- Our relevant team will perform the exchange process in line with the product you sent and the order you placed.
Will I Pay a Shipping Fee for Exchange?
1- If the purchased product is defective/defective/wrongly delivered to you, if you use the contracted courier company while sending the defective/defective/wrong product to our address, we cover the shipping fee. If you send with a different cargo company, we do not cover the shipping fee.
2- While sending the defective/defective/not wrong products to us, you cover the shipping fee. After the product exchange process, the shipping fee of your new product sent to you is reflected to you.
3- When sending your product that you have decided to change to us, the shipping costs are covered by you. When sending your new product to you, the Shipping Fee will be Reflected on You.
4- There is ABSOLUTELY NO exchange or return on discounted products.
Important Information About Payment at the Door The
following notice is for those who have placed an order on our site with payment at the door method and have not received their cargo in any way.
It is obligatory to receive the products purchased with payment at the door. Undelivered products cannot be returned. Packages that are not received but returned are kept by the company to be sent back to the customer by adding the shipping cost.
Likewise, if the product is not received, the sales contract, phone call records for approval and the address declared by the buyer, the computer location address used during the order (IP / MAC Address) are used as evidence; Due to abusing the opportunity of shopping with payment at the door, unnecessary use of suppliers, cargo and packaging officers, and slowing down the workforce; legal action is initiated for the compensation of cargo costs and all operating costs by legal means.
The buyer officially declares that he will pay in advance to the site owners the compensation amount of at least forty (40) and at most ninety (90) times the invoice amount, including the cargo, for every good that he bought at the door and damaged the company by not taking delivery.
The product I replaced is more expensive than the product I sent
1- If the total amount of the products in your exchange order is higher than the amount of the product/products you sent, the remaining amount will be reflected to you as PAYMENT AT THE DOOR.
2- THE CARGO FEE IS 20.00 TURKISH LIRA, INCLUDING THE SERVICE FEE. 20.00 TL CARGO FEE IS REFLECTED TO ALL CARGO WITH A DIFFERENCE AND IS FEED BY THE BUYER.
CANCELLATION & REFUND My
order is defective/defective/wrongly sent What should I do?
All the products we offer for sale go through damage control while being packaged to be delivered to the cargo. If the rarely experienced product reaches you in a defective/defective/wrong way, in such a case, the process works as follows;
When your order is delivered to your address by the cargo officer, before you receive the product, make sure to check the outer package for damage and have a “Due Diligence Report” prepared as soon as you see any damage.
In case of any damage you notice after order delivery, you should immediately contact the relevant cargo branch and ask them to prepare a “Due Diligence Report”. If the cargo branch is not helping you in this regard, please inform us as soon as possible.
When you send the damaged product to our Boutique Nilly address together with the Damage Determination Report, your product exchange or return process will be completed quickly and you will be informed about it.
How will I be refunded the amount I paid when I return the product?
When you return a product, your money is refunded by sticking to your payment method, after receiving approval from the product review.